Client Feedback

Finding the right physiotherapist for you is critical to help aid your recovery. Here at J & P we pride ourselves on only employing the best of the best and love hearing feedback from our customers (below).

I have today completed a course of physio at your Hoylake office following an injury to my right knee in March of this year. My therapist was Harry. I find that in general, people are normally quick to complain and slow to give thanks.

I was referred by my G.P. to J & P’s for treatment. During my course of treatment I always found the reception staff friendly, competent and always willing to explain anything I did not immediately understand. The booking system was clear and easy to understand. Bookings were confirmed by e-mail and this was re-enforced with a further e-mail the day prior to any appointment.

Harry my Physio took time to take full history of my injury, undertook an initial full physical examination, instructing me in exercises I should undertake at home between further appointments. I found him on each and every consultation, patient, knowledgeable and extremely competent in his craft and he constantly encouraged me to continue with my exercises.

Thanks to this partnership between your reception staff, Harry and I think my own efforts I believe I have achieved the recovery I had hoped for.

Please accept my thanks to J & P’s and be sure to pass this on to all your staff at the Hoylake J & P’s staff.